01743 884765

CCTV and Alarm Maintenance


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Our Maintenace Approach

Regular maintenance is essential to maximize the performance and longevity of your CCTV and alarm systems. Over time, factors such as environmental conditions, equipment wear and tear, and software updates can impact the effectiveness of your security setup. By investing in professional maintenance services, you not only ensure the continued functionality of your systems but also minimize the risk of downtime, false alarms, and security breaches.

At O.R.P Surveillance, we take a proactive approach to CCTV and alarm system maintenance, focusing on preventative measures, timely inspections, and responsive support. Our team of experienced engineers are trained to identify potential issues before they escalate into major problems, conducting thorough assessments and implementing corrective actions to keep your systems running smoothly.

Our maintenance packages are tailored to meet the unique needs of your property and security infrastructure. Whether you require routine inspections, software updates, hardware repairs, or emergency support, we offer flexible service plans designed to accommodate your specific requirements and budget constraints. From small-scale residential installations to large-scale commercial complexes, we have the expertise and resources to deliver comprehensive maintenance solutions for all types of CCTV and alarm systems.

At O.R.P Surveillance, customer satisfaction is at the heart of everything we do. We are committed to delivering exceptional service quality, timely responses, and transparent communication throughout the maintenance process. With our reliable support team and experienced engineers, you can trust us to address your concerns promptly and ensure that your security systems operate at peak performance levels.

Additionally, we offer Remote Monitoring Services – with 24/7 remote monitoring of your site, as well as arming and disarming abilities. Nominated persons will be contacted if unusual activity in detected within the monitoring window. Remote video monitoring helps businesses enhance security, improve operational efficiency, reduce costs, and provide peace of mind, making it a valuable investment for safeguarding assets and ensuring business continuity. 

Maintenance Packages

We offer 4 tiers of maintenance, to give you the option to choose a service that works with and for you. These 4 tiers are: Platinum, Gold, Silver and Bronze. We go into more detail about the services we provide for each tier of maintenance service below.

We are happy to take on existing systems, and will work with you to ensure that you have a system that works reliably for you. If your system was not designed and installed by O.R.P, initially we will schedule a site visit to familiarise ourselves with the system, before offering you a fully comprehensive maintenance service to suit your needs.

O.R.P installed equipment comes with 3 years warranty, unless otherwise stated, and replacements can usually be ordered within a 2 day turn-around. Below is a list of services that we provide:

  • Continual system health monitoring – is an automated process that continuously checks the operational status of surveillance equipment and alarms. It detects potential issues in real-time, sending system health reports, enabling prompt maintenance and minimizing downtime.
  • Telephone assistance – for any queries you have or assistance you need, including mobile phone and device application set-up.
  • Remote System Assistance – we can access the system when requested to do so by you to alter minor settings, check image quality and image obstructions, and remotely fault-find and solve any software issues.
  • Footage downloads – where images are required to be downloaded, such as after an incident, we can find and download the footage for you.
  • Security firmware updates – to ensure that the system is running at it’s optimum level, we will inform you when updates are required and carry out these updates for you.
  • On-site servicing – where our engineers will visit site to check over the system and carry out a fully comprehensive service of the equipment, including cleaning and re-pointing cameras, and testing alarms to ensure the system is optimised.
  • Emergency call-outs – we will visit site in response to equipment failures or system outages to minimize downtime and mitigate risks.
  • Harddrive testing – to prevent data loss and ensure ongoing reliability of the recorder
  • Storage management checks – tests the capacity of the recording function to optimise retrieval speed, identify cameras creating redundant footage, and ensure footage is stored for the correct time-frame.

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Maintenance Packages:

With prices starting from as little as £26.00 +VAT per month, and flexible payment options allowing you to choose either a monthly subscription or an annual payment plan, trust O.R.P to ensure your CCTV and alarm system remains in optimum condition. 

Bronze Maintenance Package

Get started on the path to security excellence with our Bronze Maintenance Service. Designed for clients seeking basic maintenance support for their CCTV and alarm systems, this entry-level tier offers essential services to address common issues and ensure system reliability. With continual health monitoring of your system, which will alert you as soon as equipment requires attention, as well as a free call out from an experienced engineer for troubleshooting assistance, and access to our support team during business hours, our Bronze Maintenance Service provides a cost-effective solution to help you maintain a safe and secure environment for your premises.

Silver Maintenance Package

Optimise your security investment with our Silver Maintenance Service. Ideal for clients looking for proactive maintenance solutions at an affordable price point, this tier offers essential services to ensure the ongoing functionality and reliability of your CCTV and alarm systems. With scheduled inspections, and responsive support, our Silver Maintenance Service provides peace of mind without breaking the bank, helping you safeguard your property and personnel effectively.

Gold Maintenance Package

Experience superior reliability and convenience with our Gold Maintenance Service. Tailored for clients seeking proactive maintenance solutions and proactive support, this tier offers a robust package of services to keep your CCTV and alarm systems operating smoothly. From regular inspections and software updates to rapid response and discounted rates, our Gold Maintenance Service delivers exceptional value and dependable security protection for your property and assets.

Platinum Maintenance Package

Elevate your security to the highest level with our Platinum Maintenance Service. Designed for clients who demand uncompromising excellence in surveillance and alarm system maintenance, this premium tier offers comprehensive coverage, priority response, and personalized attention. With proactive inspections and support, and exclusive benefits, our Platinum Maintenance Service ensures that your security infrastructure remains at peak performance, providing unparalleled peace of mind.

The Platinum Maintenance Service is tailored to your preferences, and is ideal for systems for more than 15 cameras; that cover more than one site location, or for large locations such as town centres. It is also ideal if you require a bespoke maintenance service, such as increased service visits for cameras in areas of increased dust or in non-optimum environments, or for additional support when using remote video monitoring.

Please get in contact to request a maintenance package brouchre, which includes detailed pricing for the maintenance tiers. 

Get in touch for more details

01743 884765


At O.R.P, we believe in providing a personalized and pressure-free experience for our customers. Unlike some companies that rely on high-pressure sales tactics, we prioritize understanding our customers' unique needs and offering tailored solutions that meet their requirements. When you reach out to us, you can expect to be greeted by a fully competent systems installer who possesses immense technical knowledge and expertise.

Our approach is centered around listening to our customers and providing them with expert guidance and recommendations based on their specific circumstances. Whether you're looking to upgrade your security system, enhance your surveillance capabilities, or address specific security or processing concerns, our experienced systems installers are here to assist you every step of the way.

By engaging directly with our knowledgeable installers, you can rest assured that you're receiving accurate information and unbiased advice. Our installers take the time to thoroughly assess your needs, evaluate your existing security infrastructure (if applicable), and recommend solutions that align with your budget, preferences, and long-term goals.

We understand that investing in a security system is a significant decision, and we strive to make the process as seamless and transparent as possible for our customers. With our team of experienced systems installers at your service, you can trust that you're in capable hands. Get in touch with us today to discuss your security needs and discover how we can help protect what matters most to you.